RGroup Realty is on the lookout for a skilled and driven Lead Maintenance Coordinator to manage maintenance activities for our residential property portfolio. This role demands proficiency in property management software, particularly Appfolio, to adeptly handle maintenance requests, liaise with property owners and tenants, and collaborate with vendors. The Lead Maintenance Coordinator is essential in maintaining a balance between cost-efficiency for property owners and tenant satisfaction, ensuring that maintenance concerns are addressed swiftly and efficiently.

• Maintenance Operations Management:Lead daily maintenance operations for a portfolio of residential properties, ensuring that all service requests are handled efficiently.
• Vendor Coordination:Oversee and collaborate with vendors to ensure timely and quality completion of service requests, maintaining high standards of service.
• Appfolio Utilization:Use Appfolio software to manage maintenance requests, track work orders, and facilitate communication with both tenants and property owners.
• Tenant Relations and Issue Resolution:Address tenant concerns promptly, delivering a high level of customer service to resolve issues and maintain tenant satisfaction.
• Cost Management and Collaboration:Work closely with asset managers to minimize costs for property owners while upholding tenant satisfaction.
• Regulatory Compliance:Ensure compliance with state and local property management laws, regulations, and best practices.
• Recordkeeping and Reporting:Maintain detailed and accurate records of all maintenance activities and expenses for transparency and reporting.
• Stakeholder Communication:Act as a liaison between tenants, property managers, and vendors to ensure smooth communication and issue resolution.
• Disposition Timeline and Closeout Activities:Guide vendors and property managers through disposition timelines, completing closeout tasks in accordance with Arizona Department of Real Estate standards.
• Process Improvement and Industry Knowledge:Stay updated on the latest property management technologies and trends, continuously refining processes to improve operational efficiency.

• Real Estate License: Active Arizona Real Estate License in good standing.
• Appfolio Proficiency: Extensive experience with Appfolio property management software.
• Customer and Client Relations Skills: Proven track record of delivering excellent service to clients and tenants.
• Problem-Solving Ability: Strong analytical skills with the capability to quickly identify issues and develop effective solutions.
• Residential Property Management Knowledge: Thorough understanding of residential property management practices and regulations.
• Technological Skills: Strong proficiency with property management technology and an openness to adopting new tools.
• Collaboration and Team Skills: A cooperative team player who communicates effectively and works well with others.
• Balanced Approach: Ability to prioritize the needs of property owners while ensuring tenant satisfaction.

Preferred Qualifications:

• Leadership Experience: Previous experience in a leadership role within property management or maintenance coordination.
• Vendor and Contractor Management: Skilled in managing relationships with vendors and contractors to maintain quality and timely services.

$20.00 - $25.00 USD Hourly

At RGroup Realty, we are dedicated to supporting real estate agents in building their careers and businesses. We leverage cutting-edge technology to expand our reach and enhance our effectiveness. Our culture is built on teamwork, supportive collaboration, and positive habits, creating an environment where exceptional performance thrives. Every day, we come to work with a smile and a positive attitude, ready to surpass previous achievements.

We prioritize our agents' success by investing in their growth. When passionate individuals are provided with the right education, tools, and support, excellence naturally follows. At RGroup Realty, we don't just offer a job—we offer a partnership. We work alongside you to help you build a thriving business with multiple income streams, including passive income opportunities that secure your financial future.

Our comprehensive training programs are designed to help you master every aspect of the real estate industry. From staying ahead of market trends to refining advanced sales techniques, we equip you with the tools and knowledge needed to excel in your career. Our value proposition is simple: unparalleled support, resources, and the potential to create diverse income streams to ensure our agents are the best in the business.

Join RGroup Realty and embark on a journey to become the best version of yourself. With our commitment to your growth and success, you'll be empowered to achieve your professional goals, explore new income possibilities, and provide exceptional service to your clients.